Golden Corral Honors the 2019 Operational Excellence Diamond Restaurant-of-the-YearThe Jacksonville, NC, restaurant led by General Manager David Miller and operated by the Platinum Corral team of Franchisee Billy Sewell, Area Manager Travis Strickland, Training Director Tim Martin, and Staffing Director Jeff Lepper were honored as the “best of the best” with the #1 Operational Excellence Diamond Restaurant-of-the-Year award during the Celebration of Operational Excellence awards ceremony. The ceremony was held on Monday, October 7, during the Golden Corral Convention and Trade Show in Nashville.
“David and his Jacksonville team have mastered rolling with the changes required to stay relevant in the industry and dealing with external challenges,” says Darryl Webb, Sr. Vice President of Operations. “David’s calm and confident leadership allows the team to be prepared for anything that comes their way but also allows them to focus on opportunities.”
In the last year, Jacksonville weathered two hurricanes but proved their dedication to the community by being the only local restaurant that stayed open. They fed the first responders and power crews who were in town to aid in storm recovery. This commitment led to a 12% increase in sales over the last thirteen periods.
“Following the devastation of Hurricane Florence last year, our team really won over the hearts of our community by providing free meals and delivering food to people in need,” says David. “This outreach created raving fans of our guests through this personal connection.”
Their positive impact on the community isn’t limited to time of crisis. They host a multitude of events such as the annual Angel Tree Breakfast with Santa, and school supply drives.
David and his team were one of the first to embrace the off-premise challenge and have enjoyed growth by catering events for the County Hospital, weekly lunches at private schools and more. Additionally, Jacksonville serves as a training restaurant and David is a valuable member of the Product Development Group.
“We truly embrace a culture of hospitality by building individual relationships with our guests,” comments David. “We never let anyone leave the restaurant without resolving an issue, which resulted in only 1.9% InMoment 1s and 2s. Most importantly, we treat our employees like family and ensure everyone feels a part of the team.”
The 2nd place Operational Excellence Diamond Restaurant award was presented to the Lexington, NC, restaurant led by General Manager Gerald Cain and operated by Franchisee Billy Sewell. The Anchorage, AK, restaurant, led by General Manager Rusty Beamish and operated by Franchisees Tom and Doreen Barrows, earned 3rd place overall and Franchisee Mike Slentz was honored in 4th place for his Tifton, GA, restaurant.
During the awards ceremony, Stephen Karos was named the District Manager-of-the-Year for the third consecutive year. Chris Henderson, Jane Streff, and Ben Falsafi were named the Franchise Business Consultants-of-the-Year for their respective divisions.
In addition to these awards, franchisees and operators were honored for their achievements with awards in the following categories: Gold Restaurant, Employer of Choice, Community Involvement, Top Food Safety and Sanitation, White Glove, Top Sales Volume and Growth, Top Meal Count Growth, and Top ROC.